Vault2Trust Terms and Conditions

This document establishes the terms and conditions governing the use of the Vault2Trust platform, available at https://vault2trust.com.

By creating an account, checking the acceptance box, accessing the Platform, inviting users, uploading data, using the services, or purchasing a subscription, the Client confirms that they have read, understood, and fully accepted this document, the Privacy and Security Policy, the Data Processing Agreement, the Acceptable Use Policy, and any other documents incorporated herein by reference.

If you do not accept these terms, you must not create an account, use the Platform, or transmit data through it.

1. Provider Information

Legal name: "Zei Invest I" LLC
Registered office: str., Biruintei 21, Carpineni, Hincesti, Republica Moldova
Website: https://vault2trust.com
Support email: [email protected]

In this document "Zei Invest I" LLC shall hereinafter be referred to as the “Provider”, and the natural person or legal entity using the Platform shall be referred to as the “Client” or the “Beneficiary”.

2. Definitions

For the purposes of these Terms and Conditions:

Platform means the Vault2Trust software application, available online, through which clients may manage users, clients, documents, activities, tasks, invoices, cases, notifications, subscriptions, and other digital functionalities.

Provider means "Zei Invest I" LLC, a legal entity registered in the Republic of Moldova.

Client means the natural person or legal entity that creates an account, uses the Platform, invites users, or purchases a subscription to access the Platform.

Account Administrator means the person who creates, manages, or controls the Client’s account and who may add users, configure permissions, upload documents, enter data, and manage the subscription.

Authorised User means any person invited or authorised by the Client to access the Platform.

Client Data means all data, documents, information, files, texts, images, personal data, commercial data, accounting, legal, financial, or operational data uploaded, entered, generated, or transmitted through the Platform by the Client or its Authorised Users.

Subscription means the temporary, limited, revocable, and non-exclusive right to use the Platform granted to the Client for the paid period or provided free of charge.

3. Scope of the Services

Vault2Trust provides access, for a fee or free of charge, as applicable, to a SaaS CRM platform for companies, professionals, and organisations.

The service includes, without limitation:

a) management of clients, cases, and recurring activities;

b) generation of documents and invoices;

c) storage space for documents uploaded to the Platform;

d) management of teams, roles, and access permissions;

e) a client portal for exchanging documents;

f) management of tasks, deadlines, notifications, and activities;

g) online payment of subscriptions by bank card;

h) other digital functionalities available within the Platform.

The service is 100% digital. No physical goods are delivered. The Client accesses the Platform from any Internet-connected device through https://vault2trust.com.

The Platform is provided as a technical tool for organising, managing, storing, communicating, and administering activities. The Platform does not, in itself, constitute a legal, accounting, tax, financial, auditing, professional consulting, or other regulated service.

The Client is solely responsible for how the Platform is used, the data entered, the documents generated, the decisions made, and compliance with the legislation applicable to the Client’s own activities.

4. Acceptance of the Terms

By creating an account, checking the acceptance box, accessing the Platform, inviting users, uploading data, or purchasing a subscription, the Client confirms that they have read, understood, and accepted this document.

Where the person creating the account acts on behalf of a company, organisation, or other legal entity, that person represents and warrants that they have the legal authority to accept these terms on behalf of that entity. In such a case, the term “Client” shall refer to the represented legal entity.

Where the person does not have such authority or does not accept the terms, they are not entitled to create an account, use the Platform, or transmit data through the Platform.

The Provider may retain technical evidence regarding acceptance of the terms, including the date and time of acceptance, IP address, email address, account identifier, version of the accepted documents, browser used, operating system, and other metadata necessary to demonstrate acceptance of the agreement.

5. Client Account

To use the Platform, the Client may be required to create an account and provide true, accurate, and up-to-date information, including first name, last name, company name, email address, telephone number, IDNO/IDNP, address, and other information required for service provision, invoicing, identification, or support.

The Client is responsible for maintaining the confidentiality of access credentials, passwords, and user accounts.

The Client is responsible for all actions carried out through its account, including actions performed by employees, collaborators, subcontractors, clients, or other invited users.

The Client must immediately notify the Provider if it suspects unauthorised access, password compromise, misuse, a security incident, or any other risk affecting its account.

6. Invited Users

The Client may invite Authorised Users to access the Platform. The Client is responsible for the actions and omissions of invited users as if they were the Client’s own actions and omissions.

Each invited user must comply with this document, the Privacy and Security Policy, the security policy, the Client’s instructions, and applicable legislation.

The Provider may suspend or restrict the access of an invited user where there are reasonable grounds to suspect unauthorised access, a security breach, fraud, abuse, violation of the law, or violation of these terms.

7. Fees and Payment Method

Monthly subscription fees are displayed publicly on the “Plans” page or within the Platform.

Prices are expressed in Moldovan lei (MDL), unless another currency is expressly indicated on the website or in an offer. VAT shall be applied in accordance with applicable legislation, where relevant.

Payment is made online using a Visa or Mastercard bank card through VictoriaBank’s secure system or through another payment processor designated by the Provider.

Transactions are processed exclusively through the infrastructure of the bank or payment processor. The Provider does not receive or store the full card number, CVV code, or other sensitive bank card information.

The monthly subscription is renewed manually by the Client through a payment initiated before the expiry date. No automatic card charges shall be made without the Client’s explicit confirmation, unless the Client expressly accepts an automatic renewal mechanism in the future.

The Client is responsible for paying the subscription on time. Non-payment may result in suspension, limitation, or termination of access to the Platform.

The Provider may modify prices, plans, limits, functionalities, and commercial conditions. Significant changes shall be communicated to active clients in advance by email, Platform notification, or another reasonable method.

8. Transaction Cancellation and Refunds

The Client’s rights regarding transaction cancellation and refunds are protected, to the extent applicable, by the legislation of the Republic of Moldova, including Law No. 105 of 13 March 2003 on Consumer Protection and Government Decision No. 1465 of 8 December 2003, as well as other applicable legal provisions.

As the service is entirely digital and there is no physical product that can be returned, the following rules apply:

8.1. Cancellation Immediately After Payment

The Client may request cancellation of the transaction and a full refund within 14 calendar days from the payment date, provided that the Platform has not been effectively used.

The request must be sent to [email protected] and must include the order number, the email address associated with the account, and the reason for the request.

8.2. Cancellation After Use

Where the Platform has been used, a proportional refund may be issued for the unused portion of the current month, based on a reasoned request.

The Provider shall review the request and communicate its decision within a maximum of five business days after receiving all necessary information.

8.3. Refund Method

Refunds shall be issued exclusively to the bank card used for the original payment or through another method permitted by the bank or payment processor.

The refunded amount may appear on the card within 3–10 business days, depending on the card-issuing bank and the payment processor’s rules.

8.4. Administrative Cancellation

The Provider reserves the right to cancel a transaction and refund the amount in cases of fraud, suspected fraud, breach of the terms, use of the Platform for illegal activities, payment errors, or other circumstances that may create legal, technical, or financial risk.

Because the service is digital, there is no physical location to which goods may be returned. The Provider’s registered address in the Republic of Moldova, municipality of Chișinău, is used exclusively for official correspondence. All operational requests must be sent to [email protected].

9. Client Obligations

The Client undertakes:

a) to provide true, accurate, and up-to-date information during registration;

b) to maintain the confidentiality of access credentials;

c) not to disclose passwords or provide access to unauthorised persons;

d) to use the Platform only for lawful purposes;

e) to comply with the legislation of the Republic of Moldova and the legislation applicable to its own activities;

f) to pay the monthly subscription on time;

g) not to reproduce, copy, modify, decompile, reverse-engineer, or attempt to access the Platform’s source code;

h) not to compromise the security, integrity, availability, or performance of the Platform;

i) not to enter data, documents, or materials that are illegal, fraudulent, false, defamatory, or infringe third-party rights;

j) to obtain all consents, authorisations, and legal grounds required for the personal data and documents entered into the Platform;

k) to correctly configure the roles, permissions, and access rights of invited users;

l) to notify the Provider of any unauthorised access, security incident, or misuse.

10. Provider Obligations

The Provider undertakes:

a) to provide access to the Platform in accordance with the plan selected by the Client;

b) to use reasonable efforts to maintain Platform availability, with a target monthly uptime of at least 99%;

c) to protect Client Data in accordance with the Privacy and Security Policy;

d) to implement reasonable technical and organisational measures to secure the Platform;

e) to provide advance notice of significant changes to fees or functionalities;

f) to respond to support requests within a reasonable period;

g) not to sell Client Data to third parties;

h) to restrict internal access to Client Data to persons who require such access for support, security, technical operations, legal obligations, or performance of the agreement.

The Provider does not guarantee that the Platform will operate without interruption, errors, or security risks. The Provider shall use reasonable efforts to remedy technical incidents within a reasonable period.

11. Ownership of Client Data

The Client retains all rights in and to the Client Data. The Provider does not acquire ownership rights over Client Data.

The Client grants the Provider a limited, non-exclusive, and necessary right to host, process, transmit, temporarily copy, display, and use Client Data exclusively to the extent required to provide the Platform, maintain system security, provide technical support, create backups, prevent fraud, comply with legal obligations, and perform this agreement.

The Provider shall not sell Client Data or use it for behavioural advertising, commercial profiling, or transfer to third parties for their independent purposes, except where permitted by law or expressly accepted by the Client.

12. Client Responsibility for Entered Data

The Client is responsible for the lawful collection, entry, uploading, use, and transmission of Client Data through the Platform.

The Client represents that it possesses all rights, consents, legal grounds, authorisations, and notices required to enter personal data, employee data, client data, accounting, legal, tax, commercial documents, or any other information into the Platform.

The Client is responsible for configuring roles, permissions, user access, passwords, invitations, and rights granted through its account.

The Provider shall not be liable for access granted by the Client to its own employees, collaborators, subcontractors, clients, or other invited users.

13. Processing of Personal Data

The Platform may involve the processing of personal data. Such processing is governed by the Privacy and Security Policy and, where applicable, the Data Processing Agreement.

With respect to data entered by the Client concerning its own clients, employees, collaborators, suppliers, or other persons, the Client is responsible for establishing the legal basis, informing data subjects, obtaining the necessary consents, and complying with applicable data protection legislation.

To the extent that the Provider processes personal data on behalf of the Client, the Provider shall act in accordance with the Client’s instructions, this document, the Privacy and Security Policy, the Data Processing Agreement, and applicable legislation.

The Client must not enter sensitive data or special-category data into the Platform unless it has a clear legal basis and implements appropriate protective measures.

14. Acceptable Use

The Client and its users are prohibited from:

a) using the Platform for illegal, fraudulent, abusive, misleading activities or activities contrary to public order;

b) uploading malware, viruses, harmful code, unauthorised automated scripts, or materials that compromise Platform security;

c) attempting to gain unauthorised access to accounts, servers, databases, source code, or the Provider’s infrastructure;

d) copying, modifying, reverse-engineering, decompiling, selling, sublicensing, or exploiting the Platform without the Provider’s written consent;

e) using the Platform for spam, phishing, fraud, unlawful data collection, unlawful surveillance, or infringement of other persons’ rights;

f) uploading sensitive personal data or special-category data without a clear legal basis and without implementing the necessary protective measures;

g) compromising the availability, integrity, performance, or security of the Platform;

h) using the Platform in a manner that may expose the Provider to legal liability.

The Provider may immediately suspend access to the Platform in the event of a serious violation or security risk, without prejudice to the Provider’s right to terminate the agreement or notify the competent authorities.

15. Suspension and Termination of Access

The Provider may fully or partially suspend the Client’s access to the Platform in the following cases:

a) non-payment of the subscription;

b) breach of these Terms and Conditions;

c) security risk or unauthorised access;

d) use of the Platform for illegal or fraudulent activities;

e) a request from a competent authority;

f) the need to prevent damage to the Provider, other clients, or third parties;

g) breach of personal data protection obligations;

h) provision of false or incomplete information;

i) attempted unauthorised access to the Platform’s infrastructure.

In cases of non-payment, the Provider may restrict access after the expiry of the paid period or any grace period communicated to the Client.

Termination of the subscription shall not affect obligations that have already become due, payment obligations, confidentiality, limitation of liability, intellectual property, data protection, jurisdiction, or other clauses that, by their nature, are intended to survive termination.

16. Export and Deletion of Data

Upon termination of the subscription, the Client may request the export of Client Data in a format technically available within the Platform, within 30 calendar days after access is terminated.

After this period expires, the Provider may delete or anonymise Client Data, except for data that must be retained under applicable law, including for accounting and tax records, security, fraud prevention, defence of the Provider’s rights, or compliance with legal obligations.

Backups may remain stored for a limited period in accordance with internal technical policies, after which they shall be overwritten or deleted in the ordinary course of operations.

17. Third-Party Services and Processors

The Platform may use third-party providers for hosting, cloud infrastructure, email, notifications, payments, technical analytics, security, backups, and support.

The Provider shall not be liable for unavailability, errors, changes, fees, or incidents caused exclusively by third-party providers, banks, payment processors, Internet service providers, data centres, authorities, external networks, or other systems outside the Provider’s reasonable control.

A list of the principal providers involved in data processing may be published as a list of subprocessors or communicated upon request.

18. Confidentiality

Each party shall keep confidential all commercial, technical, financial, operational, legal, and other non-public information received from the other party.

The confidentiality obligation shall not apply to information that is publicly available, was lawfully known beforehand, was lawfully received from a third party, or must be disclosed under the law or at the request of a competent authority.

The Provider may access Client Data only to the extent necessary to provide the Platform, offer technical support, maintain security, investigate incidents, comply with the law, or defend its rights.

19. Intellectual Property

The Platform, software, source code, interface, database structure, design, trademarks, name, logos, texts, documentation, processes, workflows, know-how, and all related rights belong to the Provider or its licensors.

The Client receives only a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to use the Platform for the duration of the subscription.

No provision of this document transfers any intellectual property rights in the Platform to the Client.

20. Limitation of Liability

To the extent permitted by law, the Provider’s liability shall be limited to the amount of the most recent subscription paid by the Client.

The Provider shall not be liable for indirect losses, loss of profit, loss of revenue, loss of opportunity, business interruption, reputational damage, losses caused by improper use of the Platform, or losses resulting from the actions of the Client, invited users, or third-party services.

The Provider shall not be liable for incorrectly entered data, documents generated incorrectly due to information supplied by the Client, incorrect configurations, access incorrectly granted by the Client, compromised passwords, or commercial, legal, tax, or accounting decisions made by the Client based on data available through the Platform.

The Platform is provided in the form available at the time of use. The Provider uses reasonable efforts to maintain availability, security, and continuity but does not guarantee that the Platform will be uninterrupted, error-free, or immune from all security risks.

21. Indemnification of the Provider

The Client shall indemnify, defend, and hold the Provider harmless against any claims, losses, fines, costs, expenses, damages, or liabilities resulting from:

a) data entered unlawfully or without authorisation by the Client;

b) violation of data protection legislation by the Client;

c) infringement of third-party rights;

d) use of the Platform contrary to these terms;

e) actions of users invited by the Client;

f) failure to obtain the consents, provide the notices, or establish the legal grounds required for data entered into the Platform;

g) use of the Platform for illegal, fraudulent, or abusive activities.

22. Governing Law and International Use

This agreement is governed by the laws of the Republic of Moldova, except for mandatory provisions applicable to consumers or data subjects in other jurisdictions that cannot lawfully be excluded by contract.

The Client understands that, where it uses the Platform outside the Republic of Moldova or enters data concerning persons located in other countries, it may be subject to additional obligations under applicable local legislation, including legislation concerning data protection, consumer protection, taxation, document archiving, regulated professional services, and electronic commerce.

The Client is responsible for verifying and complying with the legislation applicable to its own activities, clients, and users.

23. Amendments to the Terms

The Provider reserves the right to amend these terms to reflect legislative, technical, commercial, operational, or security-related changes.

The current version is always available at https://vault2trust.com/terms.

The Client shall be notified by email, Platform notification, or another reasonable method of any material amendment at least 14 days before it enters into force, except for urgent amendments required by law, security considerations, or Platform operation.

Continued use of the Platform after the effective date of an amendment constitutes acceptance of the new version, unless the law requires express consent.

For material amendments concerning personal data processing, prices, liability, or essential functionalities, the Provider may require the Client to accept the terms again by checking an electronic acceptance box.

24. Dispute Resolution

Any dispute, disagreement, or claim arising out of or relating to the use of the Platform shall first be resolved amicably.

The Client may submit complaints, requests, or notices to [email protected].

Where a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the municipality of Chișinău, Republic of Moldova, in accordance with the laws of the Republic of Moldova, except where mandatory provisions applicable to consumers or data subjects require another jurisdiction.

25. Contact

For any questions, cancellation requests, refund requests, support requests, or complaints, the Client may contact the Provider at:

Email: [email protected]
Registered: str., Biruintei 21, Carpineni, Hincesti, Republica Moldova
Website: https://vault2trust.com

All operational requests concerning the account, payments, refunds, technical support, or access to the Platform must be sent to [email protected].